At Total, as at any other large organization, secretaries and assistants make an essential contribution to the efficient running of their departments.
By serving as critical logistical interfaces between project management and team management, they ensure that information gets to the right people at the right time in all our businesses and on all our sites.
In general, secretaries and assistants are responsible for sorting, filing, producing and presenting a wide variety of documents. They may also specialize in fields like legal affairs, sales or marketing. In this case, it is essential that they understand a department's unique issues and problems, so that they can prepare presentation documents showcasing the department's work. Moreover, in a multinational like Total, the ability to work in one or more foreign languages is often compulsory.
Secretarial Support personnel are responsible for processing, using and tracking information, sending and receiving mail, organizing employee travel, screening incoming calls and contacting persons inside and outside the company. Efficiency and confidentiality are therefore essential in a job where you may work for a single manager, as is the case for executive assistants, for example.
Support is not specific to a particular profession or department. Whether filing, ensuring document availability or checking data needed to input information, assistants manage all types of electronic and print-based information, so the job requires discipline, organizational skills and computer literacy.
More often than not, people in this constantly changing profession play an essential role in the sound running of the company, working at the very hub of our day-to-day activities and projects.